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Sales Training Knowledge Checks

These knowledge checks are based on the training sessions provided by Steven De La Camara to the Sales team.

Due in (days): 1

Client Care 101

Client Care 101 is designed to empower employees with the essential skills and knowledge required to communicate effectively with clients across various channels. This course focuses on the principles and practices of professional client interactions, whether written, oral, online, or in person. Participants will learn how to deliver clear, consistent, and courteous communication that reflects the highest standards of client care. Through practical examples, role-playing, and interactive sessions, this course will equip employees with the tools to build strong client relationships, enhance customer satisfaction, and contribute to the overall success of the organization.

 

This course is ideal for employees in client-facing roles, including customer support, sales, account management, and anyone involved in client communication.

 

Learning Objectives

•Recognize the impact of effective communication on client satisfaction and retention.
•Craft clear, professional, and courteous written correspondence.
•Improve communication techniques for phone calls, virtual meetings, and face-to-face interactions.
•Engage clients professionally through email and chat.
•Conduct confident and positive in-person and online meetings and presentations.
•Follow communication dos and don’ts to maintain professionalism and respect.
•Manage difficult conversations and resolve conflicts effectively.
•Ensure all communications align with company values and build trust
Due in (days): 7

CareCloud's Onboarding

Welcome to CareCloud. This onboarding learning path is a checklist for all new employees joining our organization. This serves as the guide to help you get started at CareCloud and be ready to perform your day to day duties. You are required to complete this onboarding path within one month of joining. Please reach out to your supervisor for guidance or reach out to us at educare@carecloud.com with feedback or requests. 

Due in (days): 30